8FLOOR LTD (“Company”, “we”, “us”) has created this Privacy Policy (“Policy”) to explain our information collection and disclosure practices for:
together, the “Services”.
Under applicable data protection laws (including the GDPR/UK GDPR where applicable), 8FLOOR LTD is the primary operator of the Services and acts as the data controller for the processing described in this Policy.
Upon reading this Policy, you will know:
1) who is responsible for your information,
2) what information we collect,
3) how we use it,
4) with whom it may be shared,
5) how children’s information is handled (including parental options),
6) what security measures are used to protect information,
7) what choices and rights you have,
8) how to contact us.
Questions regarding this Policy should be directed to:
Privacy email: privacy@8floor.net
Company address:
8FLOOR LTD
71–75 Shelton Street, Covent Garden,
London, England, WC2H 9JQ
Some Apps may be distributed/sold by affiliated companies acting solely as sales entities/financial intermediaries.
They do not collect or receive player personal data from us for operating the Services and handle only financial settlement.
Unit Level 8B(3), Main Office Tower, Financial Park
Labuan Complex, Jalan Merdeka,
87000 Federal Territory of Labuan, Malaysia
954/1724, The Metropolis Samrong,
Level 3, Office 339, Moo 9, Sukhumvit Road,
Thepharak, Mueang Samutprakarn,
Samutprakarn, 10270, Thailand
We care about your privacy. We do not sell or rent your personal information or customer lists to third parties.
We share data only as needed to provide and improve the Services, under appropriate contractual and security protections.
We may update this Policy from time to time. Any updated version will be posted on our Website with a revised “Last updated” date.
If changes are material, we will take reasonable steps to provide notice where appropriate.
If you do not agree with this Policy, please do not use the Services.
For the purposes of this Policy, “Personal Data” (or “personal information”) means information that identifies you directly or indirectly.
Depending on the features you use, you may provide us with:
We use Microsoft PlayFab to provide account and player services.
Players may sign in using platform identifiers such as Apple ID, Google ID, Steam ID, or Epic Games Store ID.
We also process a PlayFab Player ID (internal player identifier).
Depending on the features of a game, certain profile and gameplay-related information may be visible to other players, such as your display name/nickname, avatar, cosmetic/profile elements, public achievements, leaderboard placement, tournament participation, win rate, match counts, and recent match statistics/history shown in your in-game social profile.
When you use our Services, we may automatically collect:
Crash reporting:
We do not use a dedicated crash-reporting SDK (such as Crashlytics/Sentry). However, we may receive standard diagnostic information from platforms/devices (e.g., crash/performance data) as part of normal operation.
Purchases are processed by platform stores (e.g., Apple App Store, Google Play, Steam, Epic Games Store).
We do not store full payment card details.
We may receive purchase confirmations / transaction identifiers necessary to deliver content and handle support/refunds.
We use analytics to understand performance and improve gameplay and stability.
We use:
Some versions of our Services may include voice chat functionality provided via Photon Voice.
We do not store voice content on our side.
In applicable games, user controls such as mute (including permanent mute) may be available.
Some games may show ads. If ads are enabled in a game, advertising identifiers (e.g., IDFA/GAID) and related device data may be processed for ad delivery and measurement.
Important:
Business Tour Junior (our junior/kids version) does not display third-party advertising and does not use advertising identifiers such as IDFA/GAID.
We do not intentionally collect sensitive personal data (such as information about racial or ethnic origin, political opinions, religious beliefs, health data, or biometric data) through the Services.
If you submit a report, appeal, or support request, or if another player reports conduct involving your account, we may process the information contained in such reports and related records, including account identifiers, match history, gameplay telemetry, screenshots, technical logs, attachments, and correspondence with us.
We may also create and retain internal moderation records, investigation notes, and case outcomes for security, abuse prevention, dispute handling, and enforcement purposes.
We use information for the following purposes:
We do not sell your personal information.
We may share information with the following categories of recipients only as needed to operate the Services:
We may share/receive information with platform providers/stores (Apple, Google, Steam, Epic) for platform login features and purchase processing.
We may disclose information if we believe in good faith it is required by law, legal process, or necessary to:
If we are involved in a merger, acquisition, reorganization, or sale of assets, information may be transferred as part of that transaction, subject to appropriate safeguards and notices where required.
Some games may show ads through MAS1 (Yodo1). When ads are enabled:
You can control advertising identifiers through your device settings:
Business Tour Junior:
Business Tour Junior does not display third-party advertising and does not use advertising identifiers such as IDFA/GAID.
We offer a junior/kids version called “Business Tour Junior”.
Business Tour Junior is listed on the Apple App Store with an age rating of 4+ and includes in‑app purchases. (The App Store listing may show the seller/developer as an affiliated sales entity.)
For Business Tour Junior:
Parental options:
If you are a parent/guardian and you believe a child has provided personal information, or you want to request access to or deletion of a child’s information, contact us at privacy@8floor.net.
For other (non‑junior) versions of our Services:
They are generally intended for a general audience. Where required by law, we do not knowingly collect personal information from children under the age where parental consent is required.
Where the GDPR/UK GDPR applies, we process personal data on the following legal bases:
You may withdraw consent at any time where processing is based on consent (for example by changing device settings or other available controls).
We keep information only as long as reasonably necessary for the purposes described in this Policy, including to provide the Services, maintain account and gameplay features, support multiplayer functionality, investigate abuse, resolve disputes, and comply with legal obligations.
We do not store voice chat content on our side. We may retain limited records related to sanctions or appeal outcomes for a reasonable period after a case is closed.
Sanctions are currently imposed by human review and are not based solely on automated decision-making.
Your information may be processed in countries other than where you live, where our providers operate.
Where required, we use appropriate safeguards for international transfers (such as contractual protections).
We use reasonable administrative, technical and organizational measures designed to protect information against loss, misuse, unauthorized access, disclosure, alteration, and destruction.
No method of transmission or storage is 100% secure; therefore, we cannot guarantee absolute security.
Depending on your location and applicable law, you may have rights to:
To exercise your rights, contact privacy@8floor.net.
We may need to verify your identity and locate your account (e.g., PlayFab Player ID or platform account proof).
Please note that some information may be retained despite a deletion request where necessary for legal compliance, security, fraud prevention, abuse investigations, enforcement actions, dispute resolution, or the establishment, exercise, or defense of legal claims.
If you have questions or concerns about this Policy, please contact privacy@8floor.net.
If you are in the EEA/UK, you may also have the right to lodge a complaint with your local data protection supervisory authority.